Contacting support (and what never to send us)
Ways to reach us
- From the app: Settings → Send Feedback. This opens an email pre-filled with only your app version and platform — nothing else is attached.
- From this site: Contact support, Report a bug or Request a feature.
- A dedicated support email address is being finalised:
[SUPPORT_EMAIL_REQUIRED]. Until it is published here, the forms above are the reliable route.
What helps us help you
- Your app version (Settings → Send Feedback pre-fills it, e.g. “1.0.0 (2)”) and iOS version
- What you did, what you expected, and what happened instead
- The exact text of any error message — error types in parentheses, version numbers in restore errors, and currency codes are all designed to be safe to share
What never to send — support will never ask for these
- Passwords or verification codes
- Bank credentials or full card numbers
- NRIC or other national ID numbers
- Payslips or statements, unless every sensitive detail is redacted
- Your backup file (
.varuno.json) — it contains your entire financial history in readable form - Screenshots with balances visible
If a message claiming to be Varuno support asks for any of the above, it is not us.
Response expectations
Varuno is in TestFlight internal testing with a small team behind it. Reports are read and genuinely valued — they are the point of a test phase — but there is no service-level response time yet.